Privacy Policy

Last updated: May 2026

1. Who we are Chapeaux NY ("we", "our") is responsible for your personal information collected through this website. We are committed to protecting your privacy and complying with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec's Act respecting the protection of personal information in the private sector (Law 25 / Bill 64).

2. Information we collect We collect the following information when you place an order or contact us: name and email address, shipping and billing address, order details (products, quantities, amounts), and payment information — processed securely by Stripe; we never store card numbers.

We also collect basic usage data (pages visited, browser type) via cookies to improve the shopping experience.

3. How we use your information We use your information to process and fulfill your order, to send your order confirmation and shipping updates, to respond to questions or support requests, and to improve our website and product offering. We do not sell your personal information to third parties.

4. Cookies We use essential cookies required for the store to function (cart, language preference) and optional analytics cookies. You may decline optional cookies using the banner shown on your first visit. Declining optional cookies does not affect your ability to shop.

5. Data retention Order and customer records are retained for 7 years as required by Canadian tax law. You may request deletion of your account data at any time; records required for legal compliance will be retained in anonymized form.

6. Your rights Under PIPEDA and Quebec Law 25, you have the right to access the personal information we hold about you, correct inaccurate information, request deletion of your personal information, and withdraw consent for non-essential data use. To exercise any of these rights, contact us at the email below.

7. Contact For privacy-related questions or requests, please reach out through the contact information listed on this site.